FAQ

WHAT QUESTIONS MAY WE ANSWER?

At our NETWORKING STORECHECKS we will show you and other fashion experts in small groups about 20 to 25 of the latest and most interesting store concepts in one day personally on site. You can book the fixed dates for NETWORKING STORECHECKS directly on our website - they are currently available in London, Paris, Milan, Copenhagen, Berlin, Munich and Dusseldorf, whereby this offer is constantly updated about 6 months in advance. At INDIVIDUAL STORECHECKS we work out a store check especially for you according to your desired criteria (e.g. target group, price segment or fashion grade) in your desired city - currently we have about 30 European metropolises + New York City on offer here. On the basis of your desired criteria, we then research exclusively for you on site and develop your very own INDIVIDUAL STORECHECK exclusively for you. You will receive detailed documentation including exact directions on easy-to-understand city map sections so that you can do your INDIVIDUAL STORECHECK on your own. In this respect, you are not bound by any deadlines. Optionally you are welcome to ask for a personal tour guide if you inform us of your desired criteria on our website.

NETWORKING STORECHECKS bookings can be made directly via our website, by e-mail, by post or by telephone. Within 48 hours you will receive an order confirmation from us in writing or by e-mail. For further details, please refer to our current General Terms and Conditions.

To book INDIVIDUAL STORECHECKS, you first have to tell us your own individual criteria via our website. Within 48 hours you will receive a detailed offer for your INDIVIDUAL STORECHECK in writing or by e-mail based on your request. For further details, please refer to our current General Terms and Conditions.

Payment of NETWORKING STORECHECKS can be made either by PayPal+ (PayPal, direct debit, credit card), Klarna or on account. Cash payments are generally not possible. For further details, please refer to our current General Terms and Conditions.

Payment of INDIVIDUAL STORECHECKS is only made on account. Cash payments are generally not possible. For further details, please refer to our current General Terms and Conditions.

Until the 14th day before the tour you can cancel your NETWORKING STORECHECK free of charge; after that you have to pay 100% cancellation fee.   Rebooking to other NETWORKING STORECHECKS or INDIVIDUAL STORECHECKS or creating a voucher is free of charge up to 48 hours before the tour starts. Changes of booking less than 48 hours before the start of the tour are not possible. For further details, please refer to our current General Terms and Conditions.

For INDIVIDUAL STORECHECKS without a personal guide: You can cancel free of charge up to 3 days after conclusion of the contract; thereafter 100% cancellation fees apply.     Rebookings to other INDIVIDUAL STORECHECKS or NETWORKING STORECHECKS or the creation of a voucher are possible free of charge up to 3 days after the conclusion of the contract at the latest; thereafter rebooking is no longer possible. For INDIVIDUAL STORECHECKS with a personal city guide: You can cancel free of charge up to 3 days after conclusion of the contract. From the 4th day after conclusion of the contract 100% cancellation fee will be charged minus the costs for the personal city guide.     From the 14th day before the tour 100% cancellation fees apply. Rebookings to other INDIVIDUAL STORECHECKS or NETWORKING STORECHECKS or the creation of a voucher are possible free of charge up to 3 days after conclusion of the contract at the latest; thereafter, rebooking is no longer possible. For further details, please refer to our current General Terms and Conditions.

For the storecheck itself, you need good footwear and weatherproof clothing - you'll be walking all day long. Otherwise, anticipation and a good mood will suffice. We are also happy to help you with your arrival and departure: We research flights and train journeys as well as hotel overnight stays according to your wishes - you can optionally book this travel planning in addition.

NETWORKING STORECHECKS: If the tour guide suddenly falls ill and no alternative tour guide is available and the store check cannot take place, you will receive a full refund of the amounts paid. If it is feasible at short notice, STORECHECK.INTERNATIONAL will provide you with detailed digital documentation for the respective NETWORKING STORECHECK, which will enable you to do the storecheck on your own on the basis of exact city maps and directions: In this case, 50% of the payment will be refunded. The following applies to INDIVIDUAL STORECHECKS with a personal city guide: With an INDIVIDUAL STORECHECK with or without a personal city guide, the actual main service is already available to you before the tour starts, namely detailed digital documentation that enables you to carry out the storecheck independently without a personal city guide on the basis of exact city map sections and route descriptions: Therefore, if your personal city guide suddenly falls ill and no alternative city guide is available at short notice, you will only receive a full refund of the booking amount for the optional city guide. For further details, please refer to our current General Terms and Conditions.

For NETWORKING STORECHECKS the following applies: If the storecheck cannot take place due to bad weather, you will receive a full refund of the amounts paid. If your NETWORKING STORECHECK has to be cancelled prematurely during the tour due to bad weather, you will be refunded 50% of the amounts paid or you can alternatively transfer to another NETWORKING STORECHECK of your choice free of charge. For INDIVIDUAL STORECHECKS with personal guide: If the storecheck cannot take place due to bad weather, you will receive a full refund of the booking amount for your optional guide. For further details, please refer to our current General Terms and Conditions.

Our declared goal is to provide you with as many new ideas and discussion points as possible that you can apply to your own job. Therefore you will receive a detailed digital documentation with detailed store descriptions including all discussion points after each NETWORKING STORECHECK. For INDIVIDUAL STORECHECKS you will receive a detailed digital documentation with detailed store descriptions and exact route descriptions with exact and easily understandable city map sections as a main product researched and developed especially for you on site BEFORE carrying out your storecheck, so that you can undertake your INDIVIDUAL STORECHECK independently. Optionally you are welcome to ask for a personal tour guide if you inform us of your desired criteria on our website.

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